Terms & Conditions

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Seveda – spodaj je prevod "Terms & Conditions" za spletno trgovino Active.si v angleščino, z dodatki za refund policy in governing law, kot je bilo zahtevano:

Terms & Conditions

General Terms and Conditions for the Online Store Active.si

The operation of the Active d.o.o. online store is in accordance with the Consumer Protection Act (ZVPot), the Electronic Commerce Market Act (ZEPT-UPB2), and the Personal Data Protection Act (ZVOP). The company has not adopted a specific code of conduct.

Definition of Terms

• The provider is ACTIVE d.o.o., Na klancu 1a, Radizel, 2312 Orehova vas, Slovenia; VAT: SI65507363; Company Registration Number: 5395526000.

• The user is a person using our system, i.e., the buyer in the online store.

• The online store is an information system intended to present and sell products to users.

Registration

By registering in the online store, the visitor receives a username (equal to their email address) and selects a password. This uniquely links the user to their entered data. After registration, the visitor becomes a user and gains the right to purchase. These general terms govern the operation of the store, user rights, and the business relationship between the provider and buyer.

Information Accessibility

We ensure that the following details are always available to customers:

• Company identity (name, headquarters, registration number)

• Contact information (email, phone) for quick and efficient communication

• Key product or service characteristics (including after-sales services and warranties)

• Product availability (delivery times)

• Clear and unambiguous pricing (including taxes and delivery charges)

• Payment and delivery terms

• Offer validity period

• Right of withdrawal and associated costs

• Complaint handling procedures

Ordering Process

Once the user selects products and confirms by clicking "Purchase," the system automatically generates and sends an order confirmation by email. Further steps are communicated via email. Questions can be sent to active@active.si.

Prices

All prices on www.active.si are retail prices and include VAT.

Right of Withdrawal & Refund Policy

The consumer has the right to withdraw from the contract within 14 days by providing written notice. If the goods were already delivered, they must be returned within 14 days of withdrawal notification.

• The consumer bears the cost of returning the goods.

• The goods must be undamaged, unused, and returned in the original packaging.

• A refund will be processed within 14 days of receiving the withdrawal notice, but the seller may withhold the refund until the goods are returned or proof of return is provided.

• A copy of the invoice and the withdrawal form must be included.

• The return address will be provided upon request.

Payment

We issue an invoice in a durable medium with a breakdown of costs and instructions on withdrawal and returns. Payment is possible upon delivery (Cash on Delivery) or via other available methods on the site.

Delivery Time

• For in-stock items: 3–5 working days

• For out-of-stock items: up to 15 days
  We will inform customers of extended delivery times via email or phone.

Defective Products (Material Defects)

In rare cases of defects, customers may file a claim under the Consumer Protection Act if the product does not meet required standards. Claims must be submitted within 2 months from the date of discovering the defect.

You may request:

• Free repair of the defect

• Partial refund

• Exchange for a non-defective item

• Full refund

The product should be returned for inspection, along with a written description of the issue.

Security

We use appropriate technical and organizational measures to protect personal data, orders, and payments.

Communication

We only contact users via remote communication if the user does not object to it.

Contract Storage

The purchase contract is permanently stored at ACTIVE d.o.o., Na klancu 1a, Radizel, 2312 Orehova vas, Slovenia.

Marketing Emails

Marketing messages will:

• Be clearly marked as promotional content

• Include the sender’s identity

• Clearly indicate campaigns, discounts, or competitions

• Respect user preferences regarding receipt of such messages

Complaints

We comply with consumer protection regulations and ensure efficient complaint resolution.
A designated person is available via phone or email.
We respond within 5 business days, inform the customer about the processing time, and keep them updated.
We aim to resolve disputes amicably, considering the disproportionate cost of legal action in consumer disputes.

Governing Law

These terms and the business relationship between the provider and customer are governed by the laws of the Republic of Slovenia.
In the event of disputes, the competent court in Maribor, Slovenia, shall have exclusive jurisdiction.

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